Patients & visitors
Everything for your visit.
Timings, what to bring, admission and discharge, insurance, and visiting rules, in one place.
Timings
When we’re open
Emergency is always open. Other services keep the hours below; call before you travel for a specific test.
| Emergency | Open 24×7 |
|---|---|
| OPD (consultations) | Mon–Sat, 9:00 AM–2:00 PM and 5:00–8:00 PM Sample |
| Laboratory | Every day, 7:00 AM–9:00 PM Sample |
| Ultrasound & X-ray | Mon–Sat, 9:00 AM–5:00 PM Sample |
| Pharmacy | Open 24×7 Sample |
| Visiting hours | 11:00 AM–1:00 PM and 5:00–7:00 PM Sample |
Before you come
What to bring
ID proofAadhaar, voter ID or any photo ID
Prescriptions & reportsPrevious prescriptions, test results and scans
Current medicinesThe medicines themselves, or a clear list
Insurance cardInsurance or Ayushman card, if using one
Staying with us
Admission & discharge
- Admission deskBring the doctor’s admission advice, ID and insurance documents to the front desk.
- Deposit and estimateThe desk explains the expected cost and any deposit, or starts your insurance pre-authorisation.
- During your stayOne attendant may stay with the patient. Doctors update the family on daily rounds.
- DischargeYou receive a discharge summary, medicines list and follow-up date. Bills are settled at the desk.
Paying for care
Insurance & TPA Sample
Cashless treatment may be available with these insurers and schemes. Always call before admission to confirm your policy is accepted.
We accept cash, UPI and cards at the hospital.
- Ayushman Bharat (PM-JAY)
- Medi Assist
- MD India
- Vidal Health
- Star Health
- Health India TPA
- Paramount Health
- Raksha TPA
Visitors
Visiting a patient
11:00 AM–1:00 PM and 5:00–7:00 PM Sample
- Two visitors at a time per patient.
- ICU and NICU visits are limited and arranged with the nursing team.
- Children under 12 are discouraged in wards to protect patients.
- Please don’t visit if you have fever, cough or a cold.
- Keep the hospital quiet and clean, and wash your hands before and after visiting.
Your rights
Patient rights & feedback
You have the right to information about your condition and treatment, to privacy, to see an itemised bill, and to a second opinion.
Tell us how we did
Compliments, concerns or suggestions help us improve. Send them on WhatsApp or speak to the front desk.
Send feedback